Returns & Exchanges
At Shoe Gallery, we want you to love your new pair of shoes, so we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, we are here to ensure your shopping experience remains perfect.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn shoes back in their original box and secure them inside a shipping mailer to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number handy while we process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing