Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I know which size to order?
We provide a detailed size guide on every product page. Since fit can vary between brands, we recommend measuring your foot and comparing it to our size chart for the most accurate fit.
What is your return policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your footwear sooner.
Are your shoes authentic?
Yes, 100%. Shoe Gallery is an authorized retailer for every brand we carry. All products are sourced directly from the manufacturers and guaranteed authentic.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on your location.
How should I care for my leather shoes?
To maintain the quality of leather, we recommend regular cleaning with a damp cloth and applying a high-quality leather conditioner every 3-6 months to prevent cracking.